MANAGED SERVICES BACKED BY
NEXT-GEN TALENT

UMRF Ventures delivers managed services and contact center support, powered by university student talent.

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HOW WE SUPPORT YOUR OPERATIONS

MANAGED IT AND CONTACT CENTER SERVICES

Managed IT Services and Help Desk Support

We manage day-to-day IT operations and help desk support for your organization. Our teams handle user requests, troubleshoot issues, and keep systems running smoothly, delivering consistent, scalable support without the need to expand your internal team.

IT Analytics and Security Operations

Slow incident response and limited system visibility are operational risks. We embed trained teams into your environment to implement monitoring, standardize data ingestion, and reduce mean time to acknowledge and resolve incidents. We monitor your systems, manage data flows, and strengthen visibility across your environment. Our teams help reduce response times, improve issue resolution, and ensure you have the insights needed to operate securely and efficiently.

Contact Center Services

We design, build, and operate fully managed contact centers tailored to your business needs. From staffing and training to ongoing performance management, we deliver reliable customer support operations that scale with your business while maintaining quality and consistency.

Compliance, Governance, and Identity Management

We manage access, support audit readiness, and strengthen governance processes across your organization. Our teams help maintain control, reduce risk, and ensure compliance without pulling more from an already stretched internal team.

SUCCESS STORY

80-90% FASTER INCIDENT RESPONSE FOR A COMPLEX IT ENVIRONMENT

An enterprise client needed faster resolution times without adding infrastructure costs. UMRF Ventures embedded a trained team into their SIEM environment and applied analytics best practices, cutting mean time to acknowledge and resolve by 80-90%.

Scaling IT support or contact center operations should not require increased cost or complexity; there is a more efficient approach.

4075 Park Ave, Memphis, TN 38111

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